• Contact LeasePlan Supplier Support

  • Supplier support

    Find quick help with our FAQs.
     
    If you are a LeasePlan supplier, or would like to be, contact the appropriate Supplier Relationship Manager using the webform.
     
    For all other enquiries, please contact customer service.

    Approvals and Invoices

    Use LeasePlan Online to manage Approvals, Updates, Finalisations or Invoice Status requests.
     
    If you are a LeasePlan vehicle maintenance supplier, and a customer has presented their LeasePlan managed vehicle to you for servicing or repairs, login to LeasePlan Online or phone our Maintenance Control teams for approval.
     
    Passenger vehicles
    T. 1300 130 572 
     
    Trucks, plant and equipment
    T. 1800 657 941

     

  • Supplier FAQs

    Vendors seeking to become a LeasePlan supplier

    1. For Tyres, Batteries & Glass

    To become a registered LeasePlan supplier for tyres, batteries and glass, your business must meet the following eligibility criteria:

    1. Aligned with an accredited national network provider
    2. Ability to invoice through a central billing account


    If you meet these requirements, please complete the form on this page, below.

    2. For General Vehicle Maintenance

    To become an approved LeasePlan supplier for vehicle maintenance, your business must meet the following eligibility criteria:

    1. Manufacturer approved capability
      Services including warranty repairs, service campaigns, Technical Service Bulletins (TSBs) and program/firmware upgrades.
    2. Geographically support LeasePlan’s network
      Our supplier numbers are monitored in each region to see whether we have adequate representation.  


    If you meet these requirements, please complete the form on this page, below.

    3. Supplier Requests from Customers

    Driver requests for a vendor to become a registered LeasePlan supplier cannot be accepted.

    All customer requests to use a supplier must be made by a representative of the business and directed to the company’s dedicated LeasePlan Customer Relationship Manager for review.


    Support for existing suppliers

    1. How do I change my bank details?

    To change current bank details, we require the following:

    1. A signed letter on a company letterhead with the new banking details
    2. A Bank Deposit Slip or Bank Statement showing account and company details (including ABN)


    Send your request and documentation to lpau_tsm@leaseplan.com.au

    2. How do I initiate a labour rate review?
    To initiate a labour rate review, we require the following a written submission on a company letter head outlining your new rate proposal sent to lpau_tsm@leaseplan.com.au.
     
    Please note that, in line with industry standards, a minimum period of 12 months from your last review is required before a new submission can be accepted.
    3. How do I update my company information?
    If you need to update information such as ABN, Ownership, Address or Contact Details, please complete the form on this page, below, with details on the information you need to update.

    A team member will respond with the required documentation to process the change. 
    4. How do I get setup on LeasePlan Online?
    Please find the assistance that applies to you, as follows:
     
    Approved LeasePlan Suppliers
    • To have an account on LeasePlan Online setup, please fill out the form, below.
    • To get help accessing your existing account, please call 132 572

    Non-LeasePlan Suppliers
    • LeasePlan is unable to create LeasePlan Online accounts for non-approved suppliers. Please review the FAQs above for how to become an approved supplier.
    5. How do I manage work request, update and status approvals?

    Approvals can be completed on LeasePlan Online

    For assistance, phone our Maintenance Control teams:
    T. 1300 130 572 – Passenger vehicles 
    T. 1800 657 941 – Trucks, plant and equipment
    6. How do I process invoices?

    Invoices can be processed on LeasePlan Online

    For assistance, phone our Maintenance Control teams:
    T. 1300 130 572 – Passenger vehicles 
    T. 1800 657 941 – Trucks, plant and equipment

     

  • Contact Support