LeasePlan takes steps reasonable in the circumstances to ensure the personal information it holds, including your credit related personal information, is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by LeasePlan.
LeasePlan will grant access to your personal information to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct your personal information where necessary and appropriate. Where necessary to resolve a request for correction of your credit related personal information, LeasePlan may also consult with other relevant entities, including but not limited to Equifax. LeasePlan’s use or disclosure of your credit related personal information to other entities for correction purposes is permitted by the Privacy Act.
If at any time you would like to access or correct the personal information that LeasePlan holds about you please contact the person, or department that you normally deal with to request access or correct your personal information. To obtain access to your personal information:
- you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;
- LeasePlan requests that you be reasonably specific about the information you require; and
- LeasePlan may charge you a reasonable administration fee, which reflects the cost to LeasePlan, for providing access in accordance with your request.
Alternatively, if you would like to access personal information held about you by Equifax, please contact Equifax on the contact details set out in paragraph 5.
LeasePlan will endeavour to respond to your request to access or correct your personal information within 30 days from your request. If LeasePlan refuses your request to access or correct your personal information, LeasePlan will provide you with written reasons for the refusal and details of complaint mechanisms. LeasePlan will nevertheless take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of LeasePlan.
If you are dissatisfied with LeasePlan’s refusal to grant access to, or correct, your credit related personal information, you may make a complaint to the Office of the Australian Information Commissioner.