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Account management
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LeasePlan account management
Your Customer Relationship Manager will work directly with your nominated representatives and any other key personnel to ensure successful and beneficial delivery all fleet management services.
Driver day-to-day issues are managed through our Customer Service Centre. The Customer Service teams will always be available to answer any queries and coordinate the day-to-day requirements in support of your dedicated manager.
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Customer service
Receive high quality support, reliable fleet management advice and friendly assistance from our Melbourne based National Service Centre team. Our expert team provides support to fleet stakeholders, corporate and novated lease drivers and complements our account management structure, ensuring that someone is always available to help.
LeasePlan's emergency 24/7 phone number ensures that you receive total customer support around the clock, providing out-of-hours emergency assistance for breakdowns and accidents.
Strategic support
You and your employees will have support from a dedicated Customer Relationship Manager that will understand you and your fleet and help deliver continual improvement opportunities, including
- Fleet performance oversight and analysis
- Delivery of regular and value-add reporting and analysis
- Proactive, expert advice and improvement recommendations FBT reporting and reconciliation support
- Policy and process review
- Advice on accurate fleet data practices
- Lease adjustment / recalculation advice and support
- Push report configuration - LeasePlan Online and FleetReporting
- Staff briefings, provision of relevant support materials, driver support
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Driver app
My LeasePlan is an app that supports LeasePlan drivers on the road. It provides mobile access to key information and tools specific to a driver and their car. LeasePlan drivers can start using it straight away, logging on with their LeasePlan Online user details. Available in iOS and Android.
First time resolution
Our Service Centre team are trained to provide first-time resolution where possible, for the majority of incoming customer enquiries. For specific operational enquiries, our team will connect with the relevant LeasePlan service department to provide expert assistance.
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My LeasePlan App
Fleet and company car drivers can use My LeasePlan just like novated drivers. They can use it to find services linked to their company fleet vehicles, or enter logbook records.
What does it really cost to run your car?
The latest Transport Affordability Index shows how motor vehicle costs go beyond the purchase price, and that costs vary depending on where you live in Australia.
